At CoinTrackTaxes.us, we understand that tax season can be stressful. Whether you are a first-time crypto investor confused about Form 8949, or a high-volume trader dealing with thousands of transactions, you shouldn't have to navigate the process alone. Our support team is dedicated to providing timely, accurate, and helpful assistance to ensure your experience with our software is smooth and frustration-free.
We offer multiple channels for support to accommodate your preferences. Whether you prefer a quick phone call, a detailed email, or a live chat, we are here to listen.
Phone Support: For urgent matters or complex inquiries, our phone line is your best option. Our agents are trained to walk you through technical issues, API connection problems, and general software navigation.
Number: +1 718 380 8276
Hours: Monday through Friday, 9:00 AM to 6:00 PM Eastern Standard Time (EST).
Email Support: For non-urgent questions or if you need to attach files (such as error logs or specific CSV files), email is the preferred method. We strive to respond to all email inquiries within 24 hours.
Address: support@cointracktaxes.us
Office Location: While we operate primarily as a digital-first company to keep our costs low and pass savings to you, our headquarters are located in the United States. This ensures that we are subject to US laws and regulations, providing an extra layer of trust for our clients.
Before contacting us, you might find the answer to your question in our FAQ section. Common topics include:
We are constantly improving our platform. If you have a feature request or noticed a bug, we want to hear about it. Your feedback directly influences our development roadmap. Please include the subject line "Feature Request" or "Bug Report" in your email so we can route it to the correct department.
If you are a tax professional or CPA looking to partner with us or inquire about our compliance standards, please contact our enterprise team at enterprise@cointracktaxes.us. We offer white-label solutions and bulk reporting tools for accounting firms.
When you contact CoinTrackTaxes.us, you are speaking to a real person, not a bot. We pride ourselves on our human-centric approach to customer service. We know that behind every ticket is a real person with real financial concerns. We treat every inquiry with the utmost respect and confidentiality.